Everything practices ask before they switch their front desk to Talkya — how it works, what it costs, and how it stays HIPAA-compliant. Still have a question? Email us or book a call.
It's a HIPAA-compliant AI voice agent that answers your practice's phone 24/7. It greets callers, answers common questions, qualifies patients, books appointments into your calendar, and hands off transcripts and summaries to your staff — all under a signed BAA.
No. Callers hear a natural, conversational voice tuned to your practice's greeting and tone. It understands interruptions, accents, and follow-up questions — it's not a press-1-for-this phone tree.
No. You keep your existing number and carrier. You simply forward calls to the AI — all of them, after-hours only, or just overflow when your front desk is busy.
Most practices are live within a few days. We learn your greeting, services, hours, providers, FAQs, and escalation rules, configure the agent, and you point your number at it.
Yes. It books directly into Cal.com, Google Calendar, or the Talkya scheduler, and confirms with the caller in real time.
You define the rules. Urgent calls, clinical questions, or anything outside scope get escalated to your team — transferred live or flagged with a full transcript and summary.
Yes. The agent handles English and Spanish callers. Hablamos Español.
Yes. Calls are handled on HIPAA-eligible infrastructure under a signed Business Associate Agreement, with audit logs on every call. PHI is encrypted in transit and at rest.
Always. A signed BAA comes with every account — it's not an enterprise add-on.
You choose self-hosted models or AWS HIPAA-eligible inference. PHI is never used to train a public model and never routed through a vendor without a BAA in place.
Yes. You get full call records, transcripts, and access logs that you can review and export at any time.
It's quoted per practice based on your call volume and the hours you want covered, with no setup fees and no long-term contract. See Pricing or book a call for a quote.
No setup fees and no long-term contracts. Talkya is month-to-month — cancel anytime.
Yes. The receptionist is part of the larger Talkya platform — EHR/EMR, CRM, telehealth, and a secure messenger. Start with the phone and add the rest under the same BAA when you're ready. See talkya.ai.
Book 15 minutes and hear it answer a live call with your script.
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